LEIOLA DUTY FREE - BEST PRICES IN THE PACIFIC

ALLOWANCES & F.A.Q
CONTACT USSPECIAL DEALS

YOUR CONCESSION ALLOWANCES TO TONGA

2.25 LITreS of Spirits OR 4.5 Litres of Wine OR 4.5 LitreS of Beer + 250 Cigarettes (Cartons of 250 Sticks)  OR 250 Grams of Tobacco 

  1. For a person of the age of 18yrs and over, you are allowed to carry 250g tobacco including cigars and cigarettes not exceeding 250 cigarettes sticks per person.
  2. For a person of the age of 18yrs and over, you are allowed to carry 2.25 litres of wines or 4.5 literes of beer, ale stout per person.

**Duty Free Liquour & Tobacco allowance can change from time to time without notice so always check with the duty free assistance at the time of your purchase or our website for an update.  Full custom charges are payable on goods which are not eligible for concession or in excess of the allowances.

Notice: When importing prohibited goods, smuggling and using false receipts will end with fines, loss of goods or imprisonment.

FREQUENTLY ANSWERED QUESTIONS

WHAT ARE MY DUTY FREE ALLOWANCES IN TONGA?

2.25 LITreS of Spirits OR 4.5 Litres of Wine OR 4.5 LitreS of Beer + 250 Cigarettes (Cartons of 250 Sticks)  OR 250 Grams of Tobacco

HOW DO I PRE-ORDER MY DUTY FREE PRODUCTS?

Pre-order your duty free before you fly, saves time & money – experience express travels.

1. Order at any of our duty free stores

2. By phone on +676 25 222

3. Right here online at  www.leiola.com

Please note, orders must be made at least 48hrs prior to your departure or arrival.

WHAT IS THE PROCESS IF LEIOLA GROUP LTD CANNOT FILL MY ORDER?

If for any reasons your order cannot be completed e.g. products out of stock or unavailable, terms & conditions not met etc, Leiola Group Ltd will advise you within two days.

CAN I PICK UP MY ORDERS UPON ARRIVAL & DEPARTURE AT THE AIRPORT IN TONGA?

Yes, if you placed your pre-order online or by email or by phone to Leiola.
Online Order: If you purchased online you can choose to pay by Bank Deposit OR Cash upon arrival or departure.  When you’ve completed Check Out, you’ll be given an Order ID number.  Please present this with your Personal ID at our Fua’amotu Airport branch upon arrival.

Phone & Email:  If you opted to make your purchase via these methods, you can collect your order at our Fua’amotu Airport branch upon arrival with your Personal ID.

Store:  You can pre-order and pre-pay your duty free orders at any of our stores and collect your duty free orders from our arrival or departure store.

WHAT FORM OF PAYMENTS DO YOU ACCEPT?

1.  Bank deposit (applies to online order only).  When you will receive an email with confirmation and order details.  Please use order number as reference.

2. Cash – Pre order and pay cash upon arrival or departure at our Airport Store.

Pre-order in Nuku’alofa – Preorder and prepay your order at our Nuku’alofa store and pick up your order express at our Airport store.

3. Credit / Debit Card (Online) – Order Now!

Yes you can preorder and prepay online with your Credit / Debit Card.  We use SSL encryption to ensure your personal details and credit card information is secure and cannot be accessed by anyone else except our order processing staff.  SSL encryption is the industry standard method for encrypting confidential information used by hundreds of thousands of businesses worldwide.

WHAT CURRENCY DO YOU ACCEPT PAYMENTS IN?

Tongan Pa’anga

CAN I PREORDER MY DUTY FREE PRODUCTS AND PICK UP LATER?

Absolutely. You can pre-order online, visit any of our stores or contact us via phone or email and place your order.  You can pre-pay or pay upon pick-up from arrival or departure store.

HOW DO I GET MY 10% DISCOUNT?

Simple.  Order online and get your 10% off.
1. Select your items and add to cart.
2. When you check out you will see a red bar above with Leiola’s 10 Percent Discount.  Enter the word discount to get the 10% off your order.

ARE THERE ANY AGE RESTRICTIONS TO BUYING DUTY FREE?

2.25 LITreS of Spirits OR 4.5 Litres of Wine OR 4.5 LitreS of Beer + 250 Cigarettes (Cartons of 250 Sticks)  OR 250 Grams of Tobacco

For a person of the age of 18yrs and over, you are allowed to carry 250g tobacco including cigars and cigarettes not exceeding 250 cigarettes sticks per person.
For a person of the age of 18yrs and over, you are allowed to carry 2.25 litres of wines or 4.5 literes of beer, ale stout per person.
**Duty Free Liquour & Tobacco allowance can change from time to time without notice so always check with the duty free assistance at the time of your purchase or our website for an update.  Full custom charges are payable on goods which are not eligible for concession or in excess of the allowances.

Notice: When importing prohibited goods, smuggling and using false receipts will end with fines, loss of goods or imprisonment.

HOW OFTEN DO YOU RUN YOUR SPECIAL DEALS?

We have special deals on an ongoing basis. Keep an eye out on our website or in-store for some incredible deals for you.

SECURITY POLICY FOR ONLINE PAYMENT VIA CREDIT/DEBIT CARD

Leiola Group Ltd credit card information security policy

Leiola Group Ltd uses DOKU Payment Gateway for its online credit card transactions. Doku processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real-time
Leiola Group Ltd does not have access to your full card number, this credit card payment is secured by DOKU
DOKU

 

DOKU have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
Visit www.doku.com for more info on online credit card payments.

CONSUMER DATA POLICY

The information (name, address, phone numbers etc) collected from this Web Site – Leiola.com is collected for the purposes of handling your orders, enquiries and/or complaints about Leiola Group Ltd products and services.  It will also be used for the purposes of both current and future marketing and promotions or consumer offers. If you do not want us to use this information in this way please contact us on +676 25 222 or sales@leiola.com

WHERE ARE YOU LOCATED?

Leiola Group Ltd have 6 different locations:  Head Office in Ma’ufanga, Arrival & Departure Shops at Fua’amotu Airport, Downtown Nuku’alofa, Fatafatamafana Centre at Leiola Neiafu Vava’u & Queen Salote Wharf.

Visit our Store Location page for more details.

REFUND & RETURN POLICY

We do not accept refunds, however we can replace or exchange goods ordered from Leiola Group Ltd.

SHIPPING & DELIVERY

Duty & Tax Free Orders:  All orders are available for pick-up upon departure or arrival of passengers at the Fua’amotu Airport in Tonga.  No home delivery on any Duty & Tax Free goods.

Tax & Duty Orders:  All orders are available for pick-up from our down-town store in Nuku’alofa or from Leiola Neiafu Vava’u.  Special Delivery – Only certain items e.g. rugby or league jerseys can be shipped overseas or outer islands through online orders.

Overseas shipping:  Shipping fee applies per order dependent on your location, please allow up to 2 weeks for the delivery.  All shipping will be through Tonga Post under registered mail.

*Note:  Shipping applies to certain items only excluding alcohol & tobacco.  Tax & Duty may apply.

I ORDERED ONLINE BUT CASH PAYMENT UPON PICKUP

Thank You.  That’s great, you can make payment at our arrival or departure store then pick-up your order.  Alternatively, you can pre-pay your order online for express pick-up (no queue, go straight to the counter and pick-up your order).

DUTY FREE ALLOWANCES FOR OTHER COUNTRIES 

AUSTRALIA

ALCOHOL:  2.25 litres alcoholic beverage

TOBACCO:  50 cigarettes or 50 grams tobacco

CANADA

ALCOHOL: 1 litre alcoholic beverage

TOBACCO: 200 cigarettes or 50 cigars

CHINA

ALCOHOL: 1.5 litres alcoholic beverage

TOBACCO: 400 cigarettes

FIJI

ALCOHOL: 4.5 litres wine or beer or 2.25 litres spirits or liqueur

TOBACCO: 250 cigarettes or
250 grams tobacco or 250 grams cigars

HONG KONG

ALCOHOL: 1 litre of alcohol

TOBACCO: 19 cigarettes or
25 grams of tobacco or 25 grams of cigars

JAPAN

ALCOHOL: 3x 750ml of alcoholic beverage

TOBACCO: Residents: 200 cigarettesNon-residents: 400 cigarettes or 250 grams tobacco

KOREA

ALCOHOL: 1 litre of alcohol

TOBACCO: 200 cigarettes or 50 cigars

MALAYSIA

ALCOHOL: 1 litre of alcohol

TOBACCO: 200 cigarettes or 50 cigars or
225 grams tobacco

NEW CALEDONIA

ALCOHOL: 2 litres of spirits except Aniseed or Absinthe and 2 litres of wine

TOBACCO: 200 cigarettes or 100 cigarillos or
50 cigars or 400 grams tobacco

NEW ZEALAND

ALCOHOL: 3 x 1125ml Spirits & Liqueurs & either 4.5 litres Champagne, Port or Sherry OR 4.5 litres Still Table Wine

TOBACCO: 50 sticks cigarettes or 50 sticks cigars or
50 grams tobacco

NORFOLK ISLAND

ALCOHOL: 1 litre alcoholic beverage

TOBACCO: 200 cigarettes or 250 grams tobacco/cigars

SAMOA

ALCOHOL: 1 litre of alcohol

TOBACCO: 200 cigarettes or 250 grams of tobacco/cigars

SINGAPORE

ALCOHOL: 1 litre spirits and 1 litre wine or beer

TOBACCO: No cigarettes
*all tobacco goods must be declared

SOUTH AFRICA

ALCOHOL: 2 litres wine and 1 litre spirits

TOBACCO: 400 cigarettes and 250 grams tobacco and 50 cigars

TAIWAN

ALCOHOL: 1 litre of alcohol

TOBACCO: 200 cigarettes or 250 grams of tobacco/cigars

THAILAND

ALCOHOL: 1 litre of alcohol

TOBACCO: 200 cigarettes or 250 grams of tobacco or
equal weight of cigars

TONGA

ALCOHOL: 2.25 litres of spirits or 4.5 litres of wine

TOBACCO: 250 grams of tobacco/cigarettes

UNITED KINGDOM

ALCOHOL: 2 litres wine and 1 litre spirits

TOBACCO: 200 cigarettes or 50 cigars or
100 cigarillos or 250 grams tobacco

UNITED STATES OF AMERICA

ALCOHOL: 1 litre alcoholic beverage

TOBACCO: 200 cigarettes or 50 cigars or
1,350 gms tobacco or combination *Cuban cigars are not permitted to be imported

VANUATU

ALCOHOL: 2 litres wine and 1.5 litres spirits

TOBACCO: 200 cigarettes or 50 cigars or
250 grams tobacco

Email Us

OUR STORES

LEIOLA HEAD OFFICE

Dateline House, Unit 2, Ma'ufanga
(+676) 27 945
Open: Monday - Friday

LEIOLA DOWNTOWN NUKU'ALOFA

Nuku'alofa, Tongatapu (Retail Shop)
(+676) 25 222
Open: Monday - Saturday 9am - 7pm

LEIOLA AIRPORT ARRIVAL SHOP

Fua'amotu International Airport
(+676) 35011
Open: Open to all arrival flights

Leiola stores

LEIOLA AIRPORT DEPARTURE SHOP & CAFE

Fua'amotu International Airport
(+676) 35011
Open: Open to all departure flights

LEIOLA QUEEN SALOTE WHARF

For general ship, yacht and cruise ship supplies
(+676) 22 709
Open: We cater to all cruise vessel and commercial

LEIOLA NEIAFU VAVA'U

Hala Tu'i, Fatafatamafana Centre (Duty Free & Retail)
(+676) 70 748
Open: Monday - Friday, 9am - 4pm, Saturday: 8am - 1pm

SHOP AT LEIOLA

WE ACCEPT

ORDER ONLINE & USE DISCOUNT CODE: discount FOR A FURTHER 10% Off (T&C Applies). NO MORE WAITING IN LINE, PICK-UP STRAIGHT FROM THE COUNTER! Dismiss